Privacy Policy

Luxury Flooring Manchester is a trading name of Lux Floors Ltd. a company registered in England with registered number Company Reg. 13969867 whose registered office is at Annabelle House, Southmoor Road, Manchester, M23 9DS

Luxury Floors Ltd, ( is committed to ensuring that we protect your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it. We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. We may also collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We monitor customer traffic patterns and site use which enables us to improve the service we provide. Your details will be used for correspondence and may also for marketing purposes by Luxury Flooring Manchester. If you do not wish for your details to be used for marketing purposes please contact us.

Website & cookies Policy

Luxury Flooring Manchester collects details about you from your use of our service and your visits to our web site and other sites accessible from them.

Cookies – ‘Cookies’ are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Luxury Flooring Manchester uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online payments and to enable traffic monitoring. Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to pay for services online or access any areas reserved for account holders. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

General Data Protection Regulation (GDPR)

We collect your personal data when you book a quotation. This data is not passed on to any third party and is only used for the purposes of providing information as requested by the user. If you decide to go ahead with us as your installer, we may disclose your personal information should the work be carried out to a 3rd party supplier to deliver your products. Personal data includes your name, address, telephone number and email address.

Luxury Flooring Manchester may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 January 2017.

Protection of your information

When you place an order or request an enquiry quotation, we need to know the following information:

  • Name
  • Address
  • Contact number
  • Email
  • Flooring preferences

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Enquiries
  • Estimates/Quotations
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by sending an email to

Data Enquiries

If you have any questions about privacy please contact us at

You have the right to find out the personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of an administration fee. Please write to Luxury Floors Ltd, Annabelle House, Southmoor Road, Manchester, M23 9DS